Customer Service

Delivery 

Local Geraldton Area Same Day Delivery Order before 2pm for same day delivery FREE 
Rest of Australia Delivery Order before 1pm for next day delivery $20
Worldwide Delivery Call us on 08 9964 2211 to order $POA

Delivery of online orders to the Geraldton 6530 is FREE! We will deliver to the Geraldton area on the same day you place your order, provided it is placed before 2:00pm, and to outer towns later in the day or overnight. Delivery of our products can also be arranged for any area in the Midwest.  Simply place an order online or give us a call on 08 9964 2211.

Through Interflora we are able to arrange to send and receive orders anywhere around the world. You are able to choose from their standard designs of arrangements and bouquets. Some include wine and or chocolates.

 

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet/arrangement due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain items may be necessary due to increased demand, especially during major holidays such as Christmas, Valentine's Day and Mother's Day. In single-flower bouquets and arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another colour.

 

How Flowers are Delivered

Lilies

Lilies are commonly delivered in bud form to protect the flowers in transit as their petals are very easily bruised. By being delivered in this fresh bud form, it will also allow the bouquet or arrangement a much longer life span with the recipient being able to watch as the flowers bloom over the days after the delivery.

If it is a requirement for the buds to be in bloom, the process of opening the blooms can be sped up by placing the lilies in a warmer room environment.

Lily pollen can stain clothing and furniture, so carefully remove the anthers (the orange pollen-coated tips at the end of the stamens) as each of the heads bloom, ensuring to handle the flower heads delicately so as not to bruise the petals. 

Lilies can be toxic to cats.

 

Roses

Roses may be delivered with the outer petals, known as ‘guard’ or ‘protective’ petals still attached. These outer petals can appear to be dark tipped or bruised, have charred edges or a wilted appearance. The petals are kept on by the farmers and florists to protect the inner rose in transportation. On arrival, remove the outer petals carefully as this will allow the inner rose to bloom.

 

Tulips

Tulips can continue to grow even after being cut with the stems sometimes extending as much as an extra 3-4cm. The tulip heads will also lean towards any dominant source of light which may cause a ‘drooping’ of the flower head. Due to this, carefully arranged bouquets can disassemble themselves into something quite different. The flowers head will also open wide in bright light, sometimes exaggerating the drooping effect, although they usually close again at night if the room temperature is moderate to cool.

 

Feedback

Feedback is an important aspect of all small business and we at At The Flower Pot would love to hear from you. If you are happy with our service, tell your friends and family. If not please tell us. This is very relevant to us as we supply products that are grown and not manufactured. This results in variations of colour and quality but poor samples of either are not acceptable. If you feel unhappy with the service or product you have received, please contact us